"Return & Refund"
"General Terms"
"DropShipMan reserves the right to update the terms when necessary, and the new version will be released on DropShipMan.com with immediate effect. If you reject the policy, you are deemed to have waived your right to use the services provided immediately." (this effect the owner but be aware i will fully comply with Dropshipman terms and rules)
"For after-sales issues, distributors should submit a refund/reshipment request within 30 days of the delivery. If the request is submitted beyond this period, Dropshipman reserves the right not to provide any after-sales service." (This will effect the customer because this will also effect me, Quickbuybargains.com policy will mirror our 3rd party services)
"Once the Distributor files the after-sales request the distributors need to submit evidence to dropshipman. if the buyer cannot provide vailed evidence within the after-sales period of the order, DropShipMan has the right to reject the return/reshipment request. Weather the evidence is valid or not will be ultimately determined by dropshipman."
"Order cancellation"
"Before an order is shipped out, the distributor has the right to apply for the order cancellation by contacting customer support or his/her dedicated personal agent. the cancellation request will be agreed to or rejected within 3 business days:
Before the order is processed by the warehouse, the distributor can get a full refund;
After payment, any order for custom products can't be canceled; (This only effect the owner)
After payment, any private inventory order can't be canceled because the products are special and only available for you."
"Loss in transit"
"If the products are lost in transit, and the distributor shall provide proof from the logistics website or parcel tracking website, (Find parcel Tracking tool in the Customer Account Hub in your account) Such as but not limited to a screenshot that indicated the package was lost, the distributor can request a refund if he/she has fully refunded the customer within 30 days of loss.
"Untimely Delivery"
"For orders not delivered within 30 days, the distributor can request a full refund with vailed proof (The latest update form the logistics website or parcel tracking website)."
"Damaged/incorrect items"
Upon receipt, if the distributor finds out that products are damaged or incorrect, the distributor should contact Dropshipman customer service or personal agent and submit a refund/reshipment request within 8 business days of delivery with vailed proof (Photo or videos of products received that clearly indicate the problem, shipping slip, and barcode)
-Not for the customer-(If you the customer receives damaged/incorrect items please let me know with the required information with 7 business days)
- If the product is incorrect or destroyed, which is dropshipman's responsibility, the distributor can get a full refund; (I refund you the customer then i the owner get refunded from my transaction through dropshipman)
- If the package is severely damaged, the distributor can get a full refund or request reshipment;
- if the package is partially damaged (Except for slight deformation or minor scratches), the distributor can get a partial refund. (The amount i receive from the refund will be the amount you will received from Quickbuybargains)
If proof examined by dropshipman doesn't indicate the problem clearly, the proof is deemed invalid, and dropshipman has the right to reject the distributor's refund/reshipment request.
"Delivery Disputes"
"In case the order is marked as delivered, but the end customer claims that he/she hasn't received it, the end customer should contact the last-mile carrier first and report the issue. the distributor can request a refund with valid proof (Screenshot the the refund) if he/she has fully refunded the customer within 30 days.
For any order under the shipping options of YunExpress and WANB that arrived 30+ days after the estimated shipping time, Dropshipman will gladly refund you or arrange reshipment. Except for YunExpress and WANB, Other Shipping Options are not eligible for aftersales service."
"Returns"
"For order fulfilled by dropshipman, we don't require anyone to return anything because, in most cases, the international shipping cost to return a product back to our warehouse in china even exceeds the product cost, Moreover, there are so many uncertainties in long-distance transportation, for example, the package is likely to be lost or damaged."
"Force Majeure"
Dropshipman takes no responsibility for any product damage or shipping delay caused by any irresistible force or unforeseen event, including but not limited to: epidemic, virus, war, strike, earthquake, flood, storm, hurricane, heavy snow, tsunami, custom inspection or international situation.
(These rules apply to not only the customer but also the owner)
"Unacceptable disputes"
Dropshipman shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
- The end customer does not like the product;
- The product description is not true;
- The smell of the product is unusal;
- The end customer ordered the wrong item or SKU;
- The end customer provided the wrong/insufficient delivery address;
- The phone number was missing;
- The end customer refused to receive the package for no reason;
- The order is to be delivered to remote areas or PO Box addresses.
- Except for YunExpress and WANB, Any order under the other shipping options that arrived 30+ days after the estimated shipping time is not eligible for aftersales service.
(Email or text us on our website or at Quickbuybargains23100@gmail.com) for support or answers you may have and we will try to assist you to the best we can)
